Refund and Returns Policy of Pearlluxes

Effective Date: January 2, 2025

At Pearlluxes, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied, our Refund and Returns Policy is here to assist you.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in its original packaging.
  • A return request must be initiated within 30 days of receiving your purchase.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made jewelry.
  • Items purchased on clearance or marked as “final sale.”
  • Gift cards.

Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed as follows:

  • Refunds will be issued to your original payment method within 7-10 business days.
  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

Exchanges

If you need to exchange an item for a different size or style, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at info@pearlluxes.com or call us at (509) 377-4154 to request a Return Merchandise Authorization (RMA) number.
  2. Package the item securely, including the original receipt or proof of purchase.
  3. Ship the item to the following address:
    Pearlluxes Returns
    12564 W 83rd Way, Arvada, Colorado

Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of delivery. We will arrange a replacement or refund, including shipping costs, at no additional charge to you.

Contact Us

If you have any questions about our Refund and Returns Policy, please don’t hesitate to get in touch:

Thank you for choosing Pearlluxes. We value your trust and are dedicated to ensuring a seamless shopping experience for you.